OUR POLICY INFORMATION
TERMS AND CONDITIONS
We operate as a Clearance center and all items are sold ‘as is’ as they are excess, ex-display or discontinued lines from various retailers. We cannot transfer or provide any warranty from the retailer to the customer as all stock that is sold is clearance stock being sold at heavily discounted prices.
- Payments
We accept bank transfer, cash, credit card, Afterpay, Latitude Pay and ZIPMONEY payments. Please note that credit cards payments will attract a 2% surcharge.
- Cancellation Fee
If an order is placed on a product that is not in stock at the time of purchase and it is later cancelled, prior to delivery or pick up, a cancellation fee that is 30% of the invoice value will be applied. This fee reflects our reasonable costs.
- Refund and Returns Policy
We do not offer refunds for Change of Mind.
It is the responsibility of the purchaser to request and obtain measurements as well as ensure the product purchased, amongst other things, fits into their space as we will not offer a refund in such a situation.
All customers that purchase an item that is an excess stock or discontinued product would receive it in brand new condition and packaging. On receipt or pick up of such brand new products, the customer MUST immediately inspect the product and advise us of any defect within 3 days of purchase. If it is established that the defect is attributable to the manufacturer or supplier, then we will accept a return of the product with all of its original packagings within 7 days from the date of purchase at the location from which the customer purchased that product.
We will not accept nor process a refund if a product is damaged as a result of mishandling, improper transportation, incorrect assembly or general wear and tear as a result of use leading to damage by the customer or a 3rdparty.
- Proof of Purchase
It is your responsibility to retain the proof of purchase; i.e. tax invoice or receipt for the purposes of claiming a refund, repair, exchange or replacement. We maintain limited access to invoices raised and cannot undertake searches of archived records and therefore it is your responsibility to maintain original proof of purchase in order to claim a refund, exchange, repair or replacement.
- Assembly
Please note that products marked as being ‘RTA’ on the box and/or invoice will require assembly. Certain products are delivered Brand New in the box and will require assembly. We do not remove the product from the packaging and assemble it prior to delivery.
We can offer assembly services at an additional fee, via a 3rd party contractor, starting from $49. Please inquire in store and prior to attempting to assemble the product as we will not accept liability for damage caused to products as a result of incorrect assembly by the customer or third party.
- Delivery
If delivery is arranged at the time of purchase through a 3rd party contractor we use, then we cannot be made responsible for any delay in delivery times as we do not have control of their schedules.
If it is a single man delivery, it would be the customers’ responsibility to assist the deliveryman in retrieving the product from the vehicle. Please ensure the surfaces of the property are safely accessible and the delivery man will be required to wear protective footwear at all times.
It is the customers’ responsibility to be at the point of delivery and we cannot accept any liability for the delivery not being successful and the product being returned to the warehouse. The customer will have to bear the re-delivery fee.
When requesting a quote please be advised that the quote provided is for standard delivery to the ground floor. If the product must be delivered to another level then it would become a two-man delivery and a different quote would apply.
- PRE-ORDERS
We can only advise customers of an estimated waiting period on products. The actual time of arrival will depend on the receipt of stock from the retailers. We cannot offer refunds or provide free delivery if there is a delay in the stated time frames. Once the product is received in the store it is up to the customer to arrange to delivery of the product as soon as possible.
Important Notice : Due to conditions such bushfires, floods, any other natural disasters, pandemics or any other unforeseen occurrences the quoted time frames would then vary and the company will advise the customers of the delay. If the delay is not attributable to the company, the company reserves the right to extend the time frame to allow the successful delivery of the product.