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At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

Refund and Returns Policy

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

Refund and Returns Policy

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

Refund and Returns Policy

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

Refund and Returns Policy

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

Refund and Returns Policy

At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.

This policy applies to all purchases made in-store and via https://mentonefurnitureclearance.com.au/.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Clearance Stock and Product Conditions

We operate as a clearance centre and many items sold may be:

  • excess stock
  • discontinued stock
  • clearance lines
  • ex-display or floor stock items

Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind.

This includes (but is not limited to):

  • deciding you no longer want the item
  • ordering the wrong product
  • selecting the wrong colour, size, or model
  • failing to check measurements
  • the item not fitting within your space
  • the item not fitting through doorways, hallways, staircases, or lifts
  • inability to transport the product

Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.

3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)

Our goods come with consumer guarantees that cannot be excluded under the ACL.

If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:

  • repair
  • replacement
  • refund

The remedy offered will depend on the nature of the issue.

If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.

4. Inspection Requirements and Timeframes

All customers must inspect products immediately upon collection or delivery.

If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.

If a manufacturing or supplier defect is confirmed, we may accept a return provided:

  • the item is returned within 7 days of purchase, and
  • the item is returned with all original packaging, components, and accessories

5. Conditions for Returns (Where Approved)

To be eligible for a return (where approved), the following conditions must be met:

  • proof of purchase (receipt or tax invoice) must be provided
  • the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
  • the item must be returned within the required timeframe
  • the item must include all original packaging, manuals, parts, and accessories
  • the product must not have been used beyond what is required for inspection

6. Items Not Eligible for Refund or Return

We will not accept returns or process refunds where damage has occurred due to:

  • customer mishandling
  • improper transportation
  • incorrect assembly or installation
  • misuse or neglect
  • general wear and tear
  • damage caused by a third party (including movers or couriers arranged by the customer)

7. Proof of Purchase

Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.

8. Assembly Products (RTA / Flatpack Items)

Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.

We do not provide refunds or returns for damage caused by incorrect assembly.

If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.

Assembly services may be available through a third-party contractor at an additional cost.

9. Refund Processing

If a refund is approved, refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on the payment provider and financial institution.

10. Contact Us

To request a return or report an issue with a product, please contact us:

Mentone Furniture Clearance

  • Phone: 03 8522 2115
  • Mobile: 0421 768 052
  • Email: hello@mentonefurnitureclearance.com
  • Address: 65A Grange Rd, Cheltenham VIC, Australia
  • Opening Hours: Open 6 days a week (Closed Tuesdays)