Melbourne & Sydney | Delivery from $49 | Save up to 80% on clearance
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Support, Returns & Cancellations

Do you offer change-of-mind refunds?

No. We do not offer refunds or exchanges for change of mind, including wrong selection, colour choice, or items that don’t fit your space or access points.

What if my item is damaged or faulty?

Contact us as soon as possible with photos and your order details. We’ll assess and advise the appropriate resolution.

How do I report a problem with my order?

Send your order number, photos of the issue, and a brief description of what happened (including delivery/pickup date).

What items are not covered under warranty/returns?

Damage caused by misuse, incorrect assembly, customer transport, third-party movers, normal wear and tear, or accidental damage after delivery.

What if my furniture doesn’t fit through the door?

This is the customer’s responsibility and is not eligible for a refund. Measure doorways, hallways, stairs, and lifts before purchase/delivery.

How are refunds processed if approved?

Approved refunds are processed back to the original payment method. Timing depends on the provider and your bank.