At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
Refund and Returns Policy
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
Refund and Returns Policy
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
Refund and Returns Policy
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
Refund and Returns Policy
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)
Refund and Returns Policy
At Mentone Furniture Clearance, we aim to provide high-quality products at heavily discounted clearance pricing. Due to the nature of our stock, this Refunds and Returns Policy outlines the circumstances in which you may be eligible for a refund, repair, replacement, or exchange.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
1. Clearance Stock and Product Conditions
We operate as a clearance centre and many items sold may be:
excess stock
discontinued stock
clearance lines
ex-display or floor stock items
Some items may be sold “as is” and may show minor cosmetic wear consistent with display or clearance products. All products are priced accordingly.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind.
This includes (but is not limited to):
deciding you no longer want the item
ordering the wrong product
selecting the wrong colour, size, or model
failing to check measurements
the item not fitting within your space
the item not fitting through doorways, hallways, staircases, or lifts
inability to transport the product
Customers are responsible for confirming measurements, access requirements, and suitability prior to purchase.
3. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Our goods come with consumer guarantees that cannot be excluded under the ACL.
If your product is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy, which may include:
repair
replacement
refund
The remedy offered will depend on the nature of the issue.
If the issue is considered a major failure, you are entitled to a refund or replacement in accordance with the ACL.
4. Inspection Requirements and Timeframes
All customers must inspect products immediately upon collection or delivery.
If an item is supplied brand new in packaging (for example, excess or discontinued stock), you must notify us of any defect within 3 days of purchase.
If a manufacturing or supplier defect is confirmed, we may accept a return provided:
the item is returned within 7 days of purchase, and
the item is returned with all original packaging, components, and accessories
5. Conditions for Returns (Where Approved)
To be eligible for a return (where approved), the following conditions must be met:
proof of purchase (receipt or tax invoice) must be provided
the item must be returned to the store/location where it was purchased (unless otherwise agreed in writing)
the item must be returned within the required timeframe
the item must include all original packaging, manuals, parts, and accessories
the product must not have been used beyond what is required for inspection
6. Items Not Eligible for Refund or Return
We will not accept returns or process refunds where damage has occurred due to:
customer mishandling
improper transportation
incorrect assembly or installation
misuse or neglect
general wear and tear
damage caused by a third party (including movers or couriers arranged by the customer)
7. Proof of Purchase
Customers must retain proof of purchase. We may not be able to retrieve archived invoices, and proof of purchase is required for any return, repair, exchange, or replacement request.
8. Assembly Products (RTA / Flatpack Items)
Some products are supplied as RTA (Ready to Assemble) or boxed products requiring assembly.
We do not provide refunds or returns for damage caused by incorrect assembly.
If you are unsure about assembly requirements, we recommend contacting us prior to assembling the product.
Assembly services may be available through a third-party contractor at an additional cost.
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method wherever possible.
Refund processing times may vary depending on the payment provider and financial institution.
10. Contact Us
To request a return or report an issue with a product, please contact us:
Mentone Furniture Clearance
Phone: 03 8522 2115
Mobile: 0421 768 052
Email: hello@mentonefurnitureclearance.com
Address: 65A Grange Rd, Cheltenham VIC, Australia
Opening Hours: Open 6 days a week (Closed Tuesdays)